HERE ARE THE TERMS AND CONDITIONS YOU ARE HEREBY AGREEING TO WHEN CONFIRMING YOUR BOOKING WITH MAGNUM ENTERTAINMENT LTD

Magnum Entertainment Ltd Booking Terms & Conditions
The terms and conditions set out in this document covers a number of products and services provided by Magnum Entertainment Ltd, the signing of your booking contract along with payment of your booking fee confirms your acceptance of the below terms and conditions, no variation to any of the below will be accepted unless prior agreement is made by a company representative in writing.

General Booking Terms & Conditions

Booking fees paid to the company are non refundable.
All cancellations must be received in writing by either email, via our social media channels or by post.
Cancellations can be made by either party with no less than 28 days prior notice. 
Cancellations received with less than 28 days of your booking require payment in full.

The final balance is due no later than 28 days prior to your event, failure of this could result in cancellation.

Any booking fees paid to the company are paid based upon the products stipulated within your booking contract, should you decide to cancel your products your deposit can not be used for another product unless agreed by the company at the companies discretion and subject to availability.
Contributions towards your remaining balance can be made at any time towards your remaining balance, however these become non refundable when paid.
Your contract is not transferable to any other person or event, in circumstances in which this may be required a new contract will be issued by the company.
Whilst all safeguards are assured the company cannot be held responsible for any injury sustained by the client or by a clients guests due to misuse of the products or services in which the company provide.
It is the responsibility of the client to ensure that the event venue is available for a minimum of 60 minutes prior to and 60 minutes after any event to allow for sufficient time to set up and take down the equipment provided.

Liability – Magnum Entertainment Ltd shall not be liable for

• Venue power failure
• Venue restrictions preventing setup
• Delays caused by venue including access issues
• Unforeseen issues outside of our control
• Injuries caused by misuse

Venue Access – Any parking restrictions, loading restrictions or access limitations must be communicated prior to your event.

It is at the discretion of Magnum Entertainment Ltd to refuse set up if we arrive on site to requests of setting equipment up in an improper manner for example, products requested to be set up outside that aren’t rated for outdoor use or uneven surfaces causing trip hazards. If no alternative location can be used to allow safe & correct use of products no refund will be made.

Below are Terms & Conditions related to specific products and services provided by the company.

DJ Bookings
“Performance time”. Your DJ is provided by Magnum Entertainment to provide audio entertainment to the client and their guests between the hours stipulated as “start” and “finish” times within your contract. No variation will be made to these unless prior written agreement is in place between the client and the company, this will result with an amended contract being issued and signed.

Although your contract states a “finish” time for the DJ, this is at the discretion of the venue in which we are attending, a venue representative may instruct the DJ to finish at an earlier time than stated due to a variety of reasons, as a company we must adhere to the request of the venue, this I completely out of control of the company therefore no amendment in fee will be made.

Playlists;

Magnum Entertainment encourage clients to provide input into the music selection for the evening. This is restricted to 20 tracks per event, the company will not accept any playlists longer than 20 tracks in length. The playlist request system will be inaccessible 14 days prior to your event, this cannot be altered, this is done to ensure that your DJ has the opportunity to located and purchase any tracks required.

Playlists sent to ourselves in the form of written documents or screenshots will not be accepted, the only acceptable way of compiling a playlist Is via the playlist generator within the client area of our website.

Any requests received after the closing date of the playlist management section will not be accepted by the company or any company representative,

All music requested must be;

• Appropriate for the audience, i.e explicit tracks will not be played at events with children present.
• Available for legal purchase to ourselves, we have access to a very extensive collection of music in which we can purchase legally. Requests to obtain tracks from YouTube, Spotify or similar platforms will be refused as these are illegal for DJ’s to purchase and play.

We often have requests to play a mashup of track for first dances etc, we will of course accommodate this however we must receive your track from yourself no later than 5 working days prior to your booking as this has to be scanned for any errors before being loaded onto a DJ’s system.

Extra Time – Unless prior agreement has been made in writing to the company your DJ will not start playing prior to the contracted start time and will not play beyond the contracted finish time.

In House Systems – Some venues require any entertainment to be played through their in house systems to comply with licensing, if your venue is one of these please ensure we are notified this at the time of booking – we cannot be held responsible for not having the ability to play through a specific system if we are not notified in advance of this requirement.

Equipment – No persons aside from representatives of Magnum Entertainment Ltd are permitted to use the equipment supplied by the company this includes but is not limited to;

• Singers / Artists
• Bands
• Guests

This includes with an instrument, vocals, any music required for their act, any company or person who you have booked to provide entertainment alongside your DJ should have the relevant equipment to undertake their profession.

Dance Floors;

General Terms and Conditions to cover all dance floors.

Dance Floor sizes – Magnum Entertainment will always where possible recommend a suitable sized dance floor for your chosen venue. The company however cannot be held responsible if the venue does not leave a sufficient area for your stipulated sized dance floor.

Under no circumstances are tables or chairs permitted to be placed on the dance floor, should tables and chairs be placed on the dance floor the client will be responsible for the maintenance work that Is required to remove the scratches caused by these – this Is done by an external company therefore the cost is to be determined by them.

Drinks – Drinks are not permitted to be brought on to the dance floor and it is the responsibility of the client to ensure this is enforced, spilt drinks can cause the dance floor to malfunction and power down, in rare occasions spilt drinks can cause the floor to power down which in which case the company will not be held responsible or liable for any refunds.

Laying surface – All of the dance floors supplied require a flat, level surface to ensure that the floor can remain powered at all times, it is the clients responsibility to ensure that this is provided, Dance floors that loose power due to uneven surface will not be refunded.

Colour Commander dance floor (interactive dance floor)
When hiring the interactive dance floor the client is responsible for the safe keeping of the control laptop/tablet, if the laptop/table is lost or damaged this is chargeable to the client at £200+ VAT for the company to have this repaired or replaced.

LED Letters & Numbers:

Any LED letters o numbers are not to be climbed on or in by guests under any circumstances, should any damage be caused to any LED letters or numbers provided by the company this will be chargeable at cost to the client, this is done by the letter manufacturer therefore the cost is to be determined by them upon inspection of any damage.

Photo Booths, Magic Mirrors & 360 Booths

Set up requirements

Whilst every effort is made from the company for a smooth set up and operation, the client must ensure the below 

• Typical floor space required 2.5 x 3m  
• Standard plug socket within a 8m from set up
• Area must be level, dry and safe for electrical equipment

All Photo Booths, Magic Mirror’s and 360 Booths unless otherwise agreed will arrive one hour before the operating time for set up. DE-Rig is then complete once the operating time has been fulfilled.

Should there be any issues with the operation of either a photo booth or magic mirror, any time lost will be added on at the end to ensure you get your stipulated operating times.

As standard the photo booths & magic mirrors are programmed to print two lots of images in strips for every use, one for the guest book and one for the guests, with all packages prints are unlimited so guests can return time & time again.

While all efforts are focused on having fun & creating memories, we ask for all guests follow instructions from our staff and must not in any circumstance interfere with camera positioning, reaching out to catch the 360 booth arm or disregard notice if the Photo booth or 360 is classed as full.

360 Booth Video’s will be emailed out within 5 working days after your event.

Any branding requirements for the 360 or photo booth must be sent in no later than two weeks prior to your event date to ensure this is correctly applied.

Magnum Entertainment reserve the right to refuse service, pack down and leave event at any time with no refund should our staff experience any of the below.

• Damage to Equipment
• Harassment, violent or threatening behaviour

Photobooths and Magic mirrors are set up then packed away and removed from the venue by the staff member operating these, should a set up or collection time outside of the stipulated times within the contract be required this is chargeable at £50 inclusive of VAT and must be requested and paid for in advance.

Idle Hours, if you require a split operating time for example pause the operating times whilst awards take place, this is chargeable at a reduced hourly rate but must be confirmed in writing before your event date.

Magnum Entertainment reserve the right to use images for marketing & promotional matters 

Selfie Pod’s

Any artwork requirements must be emailed in no later than 14 days prior to your event.

Once set up this can not be moved to a different location within your venue.

Whilst Airdrop can be used in any location, the QR Code sharing option does rely upon Wi-Fi which we cannot be held responsible for lack of.

A copy of all images will be emailed out within 5 working days after your event.

Blossom Tree’s

Under no circumstances are these weight bearing therefore not to be climbed, leant upon or rested against by guests. Any damages from misuse will  be chargeable for at the cost of the client.

Once set up in the agreed location these are not to be moved without written agreement, any damages from doing so will be reclaimed at the cost of the client.

Venue draping and backdrops.

It is the clients responsibility to liaise with venue to have clear installation areas free from obstructions for our stipulated arrival time, any restrictions or limitations for setting up or DE-Rigging must be communicated before arrival.

Draping will be installed using pipe & drape systems, no permanent fixtures or drilling will be carried out to your venue, any requests to block fire exists or emergency routes will be rejected.

Guests must not pull, climb, run behind or interfere with the framework, Magnum Entertainment Ltd reserve the right to adjust or remove if this becomes unsafe during your event

Whilst we do not expect these products to come back in pristine condition, any excessive marking or staining will be charged to the client to have these professionally cleaned, any cost associated with this will be charged at the rate in which the company are charged by the cleaner plus VAT.

Snow Machines

Snow Machines can be used in most weather conditions including snow itself, the company will always attend any events booked regardless of the weather conditions as long as it is safe to do so, if it snows when you hire the snow machine and decide to cancel this the company will not issue any refund.

Due to the fluid being water based indoor operation is not permitted due to floors becoming slippery.

Dry hiring of equipment

All dry hire equipment is subjected to £150 equipment fee which will be returned within 7 days from event date once equipment has been collected and checked to be fully functioning. Upon delivery Magnum Entertainment will demonstrate and give relevant instructions for both the safe use of our product and sufficient knowledge of operating correctly. Any faults found upon testing the client is liable for regardless of repair cost which is usually defined by a third party repair company, more often than not the manufacturer.